Política de envío

At Sidwell Sales, we are committed to delivering your order quickly, securely, and with the care your purchase deserves. Whether you’re shopping luxury jewelry, fashion, electronics, or lifestyle goods, we aim to provide a smooth and reliable shipping experience.

1. Processing & Handling
•     Orders are processed within 1–3 business days (Monday–Friday).
•     Custom, made‑to‑order, or high‑value items may require additional handling time.
•     Some orders may ship separately depending on supplier location or packaging requirements.
•     A confirmation email or SMS will be sent once your order has been processed.

2. Delivery Timeframes
Domestic (United States)
•     Estimated delivery: 3–10 business days after processing.
International
•     Estimated delivery: 7–21 business days, depending on destination, customs clearance, and local postal services.
Tracking
•     Tracking details are provided for all orders via email or SMS.
•     Shipping method selection may be available at checkout depending on your region.

3. International Shipping
We ship worldwide from both U.S. warehouses and international fulfillment centers, including Shenzhen, China.
Please note:
•     Customs duties, import taxes, and brokerage fees are the responsibility of the buyer. These charges are not included in the item price or shipping cost.
•     Delivery times may vary due to customs inspections, local carrier delays, or regional postal service conditions.
•     International shipments may experience extended transit times during customs review.
•     We recommend checking your country’s import regulations to avoid unexpected fees.

4. Luxury & High‑Value Items
For added security:
•     Signature confirmation may be required upon delivery.
•     Insured shipping is included at no additional cost.
•     High‑value items cannot be shipped to P.O. Boxes.

5. Shipping Restrictions
We do not ship to:
•     P.O. Boxes (for high‑value items)
•     Countries currently under trade restrictions or embargo
If your location is affected, we will contact you promptly to arrange an alternative solution or issue a refund.

6. Delays & Exceptions
While we strive for timely delivery, delays may occur due to:
•     Severe weather
•     Carrier or logistics issues
•     Customs inspections
•     Peak holiday seasons
If a delay occurs, we will keep you informed and provide updated tracking information so you can monitor your shipment.

7. Customer Support
If you have questions about your order or need assistance with tracking, our support team is here to help.
You can reach us anytime through our Contact page.